Refund & Returns Policy

This is a samplEffective Date: 25/08/2024
Website: www.loliproducts.co.uk
Business Name: LoLiProducts
Business Email: info@loliproducts.co.uk
Business Address: Adress123Adress

At LoLiProducts, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our Refunds and Returns Policy provides clear guidance on how to return or exchange your item.

1. Eligibility for Returns

  • You have 14 days from the date of delivery to initiate a return or exchange.
  • To be eligible for a return, your item must be:
    • Unused
    • In the same condition that you received it
    • In its original packaging
    • Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

Please note that certain items are non-returnable and non-refundable, including:

  • Opened or used products
  • Perishable goods (e.g., fresh herbs or spices)
  • Personalized or custom-made products
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@loliproducts.co.uk with your order number, a brief description of the issue, and any supporting photos if necessary.
  2. Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved. You will receive instructions on where to send the returned product.
  3. Return Shipping: You are responsible for covering the cost of return shipping unless the item was damaged upon arrival or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Return Address

Please send all authorized returns to the following address:

LoLiProducts Returns
Adress123Adress
Email: info@loliproducts.co.uk

5. Refunds Process

Once we receive and inspect your returned item, we will notify you via email whether your return has been approved or rejected.

  • If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.
  • Please note that shipping costs are non-refundable, except in cases where the product arrived damaged or incorrect.
  • If your refund is delayed, please check with your bank or credit card provider, as processing times may vary.

6. Exchanges

We will only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, contact us at info@loliproducts.co.uk within 14 days of receiving your item, and we will guide you through the exchange process.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company or bank, as it may take additional time before your refund is officially posted.
  3. If you’ve done all of the above and still have not received your refund, please contact us at info@loliproducts.co.uk.

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at info@loliproducts.co.uk with your order number and photos of the damage or issue. We will arrange for a replacement or refund as soon as possible at no additional cost to you.

9. Return Shipping Costs

  • For all returns, you will be responsible for paying for your own shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
  • Non-refundable shipping charges: Any original shipping charges paid by you when the item was purchased will not be refunded unless the product arrived damaged or was incorrect.

10. Questions or Concerns

If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our customer support team:

Address: Adress123Adress

Email: info@loliproducts.co.uk