Privacy Policy

Effective Date: 25/08/2024
Website: www.loliproducts.co.uk
Business Name: LoLiProducts
Business Email: info@loliproducts.co.uk
Business Address: Adress123Adress

1. Introduction

At LoLiProducts, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit or make a purchase from www.loliproducts.co.uk (the “Site”), in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

2. Personal Data We Collect

We collect and process the following personal data:

  • Identity Data: Your name, email address, and contact details.
  • Transaction Data: Details about purchases, order history, and payment information (we do not store payment details).
  • Technical Data: Your IP address, browser type and version, time zone setting, and other details automatically collected when you access the Site.
  • Usage Data: Information about how you use our Site, including pages visited, time spent on pages, and navigation paths.
  • Marketing and Communication Data: Your preferences in receiving marketing communications from us.

3. How We Collect Your Data

We collect personal data through the following methods:

  • Direct Interactions: When you fill out forms, make a purchase, sign up for newsletters, or contact us directly via email.
  • Automated Technologies: We collect Technical and Usage Data through cookies and similar technologies. You can manage your cookie preferences through your browser settings.
  • Third Parties: We may receive personal data about you from third parties, such as analytics providers or advertising networks.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Processing Orders: To manage and fulfill your orders, process payments, and communicate order updates.
  • Customer Support: To respond to your inquiries, provide support, and handle any complaints or requests.
  • Marketing: To send you promotional content, special offers, or newsletters, but only if you have opted in to receive such communications.
  • Improving the Site: To analyze user behavior, improve our products and services, and enhance the overall user experience.
  • Legal Compliance: To comply with legal obligations, such as keeping financial records for tax purposes.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of Contract: To process your order and fulfill our contractual obligations.
  • Legitimate Interests: To improve our services, manage customer relationships, and operate the business efficiently.
  • Consent: For marketing communications, where you have explicitly opted in. You have the right to withdraw your consent at any time.
  • Legal Obligation: To comply with applicable laws and regulations.

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers, such as payment processors, shipping companies, or marketing services, to help us operate our business.
  • Legal Requirements: We may disclose your data if required by law or to enforce our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owners.

7. Data Security

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. These measures include:

  • Encryption: We use SSL encryption to protect sensitive data transmitted over the internet.
  • Access Control: Access to personal data is limited to authorized personnel only.
  • Regular Audits: We conduct regular security audits and updates to ensure our systems are secure.

8. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for legal or accounting purposes. Typically, this is:

  • Transaction Data: Kept for 6 years in compliance with tax and accounting regulations.
  • Marketing Data: Retained until you opt out or withdraw your consent.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct or update any incomplete or inaccurate data.
  • Right to Erasure: You can request that we delete your personal data where there is no legitimate reason to continue processing it.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request the transfer of your personal data to another controller.
  • Right to Object: You have the right to object to our processing of your personal data based on legitimate interests or for marketing purposes.
  • Right to Withdraw Consent: If you have provided consent for marketing, you can withdraw it at any time by contacting us at info@loliproducts.co.uk.

To exercise any of these rights, please contact us at info@loliproducts.co.uk.

10. Cookies

We use cookies to enhance your experience on our Site. Cookies are small text files stored on your device that help us understand your preferences, track user activity, and improve our services. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

11. Third-Party Links

Our Site may contain links to third-party websites or services that are not controlled by LoLiProducts. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect or process data from individuals under 16 years of age. If we become aware of any such data, we will take immediate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

Thank you for trusting LoLiProducts with your personal data.